1. Order Cancellation

A. Can I cancel my order after placing it?

Yes, you can cancel your order before it is shipped. Once the order has been shipped, cancellations are no longer possible. To cancel an order, go to the “My Orders” section of your account and select the order you wish to cancel.

B. What if I need to cancel a customized or personalized order?

Customized and personalized orders cannot be canceled once the production process has begun. Please ensure all details are correct before placing your order. If you need assistance, contact our Customer Support team immediately after placing your order.

C. How will I know if my cancellation request was successful?

You will receive a confirmation email once your cancellation request has been successfully processed. If you do not receive a confirmation, please contact our Customer Support team.

2. Refunds for Canceled Orders

A. When will I receive a refund for my canceled order?

Refunds for canceled orders are processed within 5-7 business days. The refund will be credited to the original payment method used during the purchase.

B. How will I be refunded if I paid using a credit/debit card?

If you paid using a credit or debit card, the refund will be credited back to the same card. It may take 5-7 business days for the refund to reflect in your account, depending on your bank.

C. What if I used a promotional code or discount for my order?

If you cancel an order that used a promotional code or discount, the code or discount will not be reissued. The refunded amount will be the actual amount paid after applying the promotion.

3. Modifying Orders

A. Can I change the shipping address or item details in my order?

Changes to the shipping address or item details can be made before the order is shipped. To modify your order, go to the “My Orders” section and select “Edit Order.” If you need further assistance, please contact our Customer Support team.

B. Can I add items to my order after placing it?

Once an order has been placed, additional items cannot be added. You will need to place a new order for any additional items you wish to purchase.

4. Bulk and Corporate Orders

A. Can I cancel a bulk or corporate order?

Bulk and corporate orders have specific cancellation terms. Please refer to your order agreement or contact our Sales Team at sales@beeyondstationery.com for assistance with bulk order cancellations.

B. What are the cancellation charges for bulk orders?

Cancellation charges for bulk or custom orders vary based on the order status and production stage. Please review your order agreement or contact us for detailed information.

5. Issues with Cancellations

A. Why was my cancellation request declined?

Your cancellation request may be declined if the order has already been shipped or is in an advanced stage of processing. For further clarification, please contact our Customer Support team.

B. What should I do if I still receive a canceled order?

If you receive an order that you canceled, please contact us immediately. We will arrange for the item to be returned, and you will be refunded as per our Return Policy.

6. Contact Us for Support

If you have any questions or need assistance with cancellations, feel free to reach out to our Customer Support team: